Privacy Policy

1. Introduction

Hair by Frano (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us to book our services.

If you have any questions or concerns about this policy, please contact us at info@hairbyfrano.com.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Appointment and booking information
• Messages and enquiries submitted via our contact form
• Technical data such as IP address, browser type, and pages visited

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and appointments
• Respond to your enquiries and provide customer support
• Send appointment reminders and relevant service updates
• Improve our website and the services we offer
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.

We may also disclose your information where required by law or to protect the rights, property, or safety of Hair by Frano, our clients, or others.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings; however, this may affect certain features of the website.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@hairbyfrano.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: